Embracing the new “Digital” Customer?
Almost every customer begins their search for products and services online. What they find online about your business is the first defining moment, but what happens when they interact with your business really locks in business or drives it away.
From your receptionist, to sales teams to service and fulfillment, is everyone who deals with your customers delivering the same message or are your customers getting different treatment depending on who they are dealing with?
After a bad customer service experience:
- 86% of consumers tell others (e.g. friends, family, co-workers)
- 20% of consumers post negative comments (e.g. blogs, Facebook, Twitter).
15% of consumers will stop doing business with the company.
Anyone can sell someone once, great companies do it over and over again because they focus on how to keep their customers long term.
Let IPS be your coach. We can help you identify and resolve any issues that may be blocking your path to success so you can focus more fully on achieving your short and long-term goals.